Privacy Policy
Effective: March 15, 2025

Privacy Policy

At Opsynex Technology, safeguarding your personal information is not just a legal obligation — it is a core principle that shapes how we design our systems, manage our operations, and serve our clients. This Privacy Policy explains in clear, straightforward language what data we collect, why we collect it, how we protect it, and what rights you have over it.

01

Introduction

Opsynex Technology ("Opsynex", "we", "us", or "our") is a digital technology and software solutions company registered and operating out of Kolkata, West Bengal, India. We specialise in web development, application design, AI-driven automation, and digital marketing services.

This Privacy Policy applies to all visitors who browse our website at opsynextechnology.in, prospective clients who submit enquiries, and existing clients who engage our development or consulting services. By accessing our website or providing us with any personal information, you acknowledge that you have read and understood the data practices described in this document.

We do not collect any data that is not directly relevant to serving you. We do not engage in data brokerage, behavioural profiling for third-party advertising, or any form of mass surveillance. Our data practices are built on the principles of minimal collection, purpose limitation, and secure storage.

02

Information We Collect

The information we gather falls into two categories: data you voluntarily provide and data our systems collect automatically when you interact with our website.

Information You Provide Directly

  • Your full name and professional designation or job title
  • Email address, mobile or telephone number
  • Organisation name, industry, and project scope details
  • Billing address, GST identification number, and payment information required to process invoices
  • Any files, documents, brand assets, or technical specifications you upload or share during a project engagement

Automatically Collected Technical Data

  • Browser type, version, and rendering engine
  • Operating system, screen resolution, and device category (desktop, tablet, or mobile)
  • Your IP address and approximate geographic location derived from it
  • Pages visited, navigation paths, time spent on each page, and referral source
  • Cookie identifiers and session tokens (detailed in Section 07 — Cookie Policy)
03

How We Use Your Information

We process the data we collect strictly for legitimate business, operational, and customer service purposes. Every data point serves a clear function — we do not hoard information "just in case". Here is exactly how your data is used:

Design, develop, test, and deploy custom software solutions tailored to your requirements
Generate invoices, process milestone payments, and maintain accurate financial records for compliance
Send project status updates, delivery notifications, and essential service communications
Monitor, detect, and prevent security threats, fraudulent activity, and unauthorised access to our infrastructure
Analyse website traffic patterns and user behaviour to improve site performance, accessibility, and content quality
Respond to your enquiries, provide technical support, and manage ongoing client relationships
04

Information Sharing and Disclosure

Your data is not a commodity. We do not sell, rent, lease, trade, or otherwise commercially transfer your personal information to any third party — under any circumstances. Information is shared only in the following narrowly defined situations:

05

Data Security

We invest in robust technical and organisational safeguards to protect your personal data from unauthorised access, accidental loss, alteration, or destruction. While no system connected to the internet can guarantee absolute security, we implement industry-standard measures that are continuously reviewed and updated.

SSL/TLS Encryption

All data transmitted between your browser and our servers is encrypted using modern TLS protocols, ensuring that sensitive information cannot be intercepted in transit

Security Reviews & Audits

We conduct periodic vulnerability assessments and code reviews across our infrastructure and client-facing applications to identify and remediate potential weaknesses

Access Controls & Isolation

Internal access to client data is restricted on a strict need-to-know basis using role-based permissions, unique credentials, and isolated development environments

06

Your Rights and Choices

You retain meaningful control over the personal information you share with us. Depending on the nature of the data and applicable legal requirements, you may exercise the following rights at any time by contacting us:

Right of Access Request a comprehensive summary of all personal data we hold about you, including its purpose and retention period
Right to Correction Request that we update, amend, or correct any inaccurate or incomplete personal information in our records
Right to Deletion Request the permanent deletion of your personal data from our systems, subject to any legal or contractual retention obligations
Right to Restriction Request that we limit or suspend processing of your data for specific purposes, such as opting out of non-essential marketing communications
Right to Data Portability Request a copy of your personal data in a commonly used, machine-readable format so you can transfer it to another service provider
07

Cookie Policy

Our website uses cookies — small text files stored on your device — to ensure proper functionality, remember your preferences, and help us understand how visitors interact with our site. We use only the cookies that are necessary or genuinely useful; we do not deploy invasive tracking technologies for third-party advertising purposes.

Essential Cookies

  • Session management and authentication tokens required for the website to function correctly
  • Security cookies that help detect and prevent fraudulent or malicious activity
  • These cookies cannot be disabled without breaking core site functionality

Analytics Cookies

  • We use Google Analytics to collect anonymised, aggregate data about page views, traffic sources, and user navigation patterns
  • This data helps us identify which pages perform well and where the user experience can be improved
  • You may opt out of analytics tracking by adjusting your browser's cookie settings or by installing the Google Analytics opt-out browser extension

For a comprehensive breakdown of all cookies we deploy, their lifespans, and detailed instructions on how to manage your preferences across different web browsers, please see our dedicated Cookie Policy.

08

Data Retention

We retain your personal information only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our retention practices are guided by the following principles:

General enquiries: Contact form submissions and email enquiries are retained for up to twelve (12) months from the last interaction, then permanently deleted
Active project data: Client project files, communications, and deliverables are retained for the duration of the engagement plus twenty-four (24) months after project completion
Financial records: Invoices, payment confirmations, and tax-related records are retained for a minimum of eight (8) years as required under Indian tax and accounting regulations
Server logs: Automated technical logs including IP addresses and access timestamps are retained for up to ninety (90) days for security monitoring, then purged

When data is no longer required, it is permanently deleted from our active systems and backups within a reasonable timeframe. If you wish to request earlier deletion, please contact us directly.

09

Children's Privacy

Opsynex Technology's website and services are intended for use by individuals who are at least eighteen (18) years of age, or by minors who have verifiable parental or guardian consent. We do not knowingly solicit, collect, or process personal data from anyone under the age of thirteen (13).

If we become aware that we have inadvertently collected personal information from a child under thirteen (13) without verified parental consent, we will take immediate steps to delete that data from our systems. If you are a parent or guardian and believe your child has provided us with personal information without your knowledge, please contact us at the details provided below so we can take appropriate corrective action.

10

Changes to This Policy

As our services evolve and as data protection laws and industry standards develop, we may update this Privacy Policy from time to time. Any revisions will be posted directly on this page with an updated effective date. We will not reduce your rights under this policy without your explicit consent.

For material changes that significantly affect how your personal data is collected, used, or shared, we will make reasonable efforts to notify you — either by email to active clients, through a prominent banner on our website, or both. We encourage all visitors and clients to review this page periodically to stay informed about our data practices.

11

Get in Touch

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or how we handle information, please do not hesitate to reach out. We aim to respond to all privacy-related enquiries within five (5) business days.

support@opsynextechnology.in
Dumdum, Kolkata, West Bengal, India – 700028
+91-9775592956
Chat on WhatsApp